Phone 250-306-5803 Clear Water Solutions for all your Okanagan water service needs

Warranty

In the event that repair, or replacement of parts covered by this warranty are required, the process will be handled by Clear Water Solutions. 

If you are unsure whether an equipment problem or failure is covered by warranty, contact our Technical Support team at 1.250.306.5803 or e-mail clearwatersolutions@shaw.ca. Our fully trained technicians will help you troubleshoot the problem and identify a solution. Please have available the model number (system type), the date of purchase, the name of the dealer from whom you purchased your UV/AIR product (“the source dealer”), as well as a description of the problem you are experiencing. To establish proof of purchase when making a warranty claim, you will either need your original invoice. Please return the defective part to your dealer who will process your claim.

Three-Year Limited Warranty for Electrical and Hardware Components CWS warrants the electrical (controller) and hardware components to be free from defects in material and workmanship for a period of three (3) years from the date of purchase. During this time, CWS will repair or replace, at its option, any defective parts covered by the warranty. Please return the defective part to your dealer who will process your claim.

One-Year Limited Warranty for UV lamps CWS warrants UV lamps to be free from defects in material and workmanship for a period of one (1) year from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective parts covered by the warranty. Your dealer will process your claim and advise whether the defective item needs to be returned for failure analysis.

Use only genuine VIQUA replacement lamps in your system. Failure to do so may seriously compromise disinfection performance and affect warranty coverage. General Conditions and Limitations None of the above warranties cover damage caused by improper use or maintenance, accidents, acts of God or minor scratches or imperfections that do not materially impair the operation of the product.

The warranties also do not cover products that are not installed as outlined in the applicable Owner’s Manual. Parts repaired or replaced under these warranties will be covered under warranty up to the end of the warranty period applicable to the original part.

The above warranties do not include the cost of shipping and handling of returned items. The limited warranties described above are the only warranties applicable to CWS UV/AIR product. These limited warranties outline the exclusive remedy for all claims based on a failure of or defect in any of these products, whether the claim is based on contract, tort (including negligence), strict liability or otherwise. These warranties are in lieu of all other warranties whether written, oral, implied or statutory. Without limitation, no warranty of merchantability or of fitness for a particular purpose shall apply to any of these products.

CWS does not assume any liability for personal injury or property damage caused by the use or misuse of any of the above products. CWS shall not in any event be liable for special, incidental, indirect or consequential damages. CWS’s liability shall, in all instances, be limited to repair or replacement of the defective product or part and this liability will terminate upon expiration of the applicable warranty period.